Return an item
Return shipping charges
Replacements and exchanges
Alternative shipping arrangements
Misuse of returns
You can return some items you purchased on GAC/SPS, depending on the return policy.
Here’s what to expect when you need to return an item.
Return an item
Before you request a return, check the return policy in the listing for the return period and other information.
To return an item for a refund, replacement, or exchange:
Mail us the item with the transaction number you purchased under Purchase History .
Let us know the reason for the return. Depending on the return policy for that item, we will proceed for your refund .
If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos or send us the picture so that we can see them. You can upload as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB). You can add photos until the return process is closed.
Depending on the return policy, we’ll provide you with a return shipping label and packing slip or will ask you to either ship the parcel and send us the product n the mentioned address.Alternatively, we may ask you to wait for us to reach out to provide next steps for the return, such as in cases of oversized or heavy items or when sending an item back to a seller located in another country. We may also provide you our own return shipping label.
Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the us upon confirmation. You must return the item within 5 business days of requesting the return. It’s a good practice to include tracking information when returning an item.
If an GAC-generated shipping label is used, you can track the status of the returned item in the Purchase history section of My GAC. Find the returned item and click View return details from the More actions drop-down menu.
We Generally refunds you within 6 business days of receiving the returned item. If you’re requesting a new item as part of a replacement or exchange, you have 5 business days to ship the original item back to us once you agree to a replacement or exchange. Once the original item is shipped back, we will ship the new item to you within 5 business days.
Things to keep in mind:
Request a return by the time specified in the Return policy section of the listing.
Ship the item back to the us within 5 business days of requesting the return when returning an item for a refund.
Return the item in the same condition as you received it. See the item condition policy for returns for more information.
If you’re returning an item because it didn’t match the listing description, the GAC Money Back Guarantee may be able to help. Learn more about the GAC Money Back Guarantee.
Return shipping charges
Either you or we are responsible for return shipping charges, depending on the our’s return policy and the reason for the return. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing. If you’re returning an item because it isn’t as described in the listing, the seller is responsible for return shipping charges, regardless of the our’s return policy.
When you’re responsible for return shipping charges, we charge your PayPal account if you ship the item using our shipping label. We may ask you to accept a billing agreement to authorize payment for these kinds of charges.
When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item.
Most refunds are automatically adjusted for any applicable restocking fees or shipping charges.
When the item isn’t as described:
If you return an item because it’s not as described in the listing, arrives damaged, or is missing parts, then your refund is:
Total purchase price plus original shipping equals total refund
All other returns:
If you return an item for any other reason, including changing your mind about a purchase, the seller can keep any restocking fee specified in the listing Return policy.
In these situations, your original shipping charge usually isn’t refunded. Check the listing Return policy for specifics on shipping charges. You may also have to pay the return shipping charges.
For this type of return, your refund is usually the total purchase price, including item cost, sales tax, and other charges, less:
Original shipping (unless specified otherwise in the listing Return policy)
Restocking fee (if specified in the listing Return policy)
Return shipping (if specified in the listing Return policy)
When to ask us to step in and help
Most returns and refunds go smoothly and hazel free.
Replacements and exchanges
In few products we may offer you the option of returning an item for a replacement or exchange instead of a refund. A replacement is a new item that is exactly the same as the original item described in the listing. An exchange is a new item that is different than the original item described in the listing — for example, a different size or color. An item being replaced or exchanged should be of comparable value to the original item.
You can request a replacement or exchange if:
The there is replacements or exchanges in the listing Return policy.
The total refund value of the original item is less than $200.00.
Things to keep in mind when requesting a replacement or exchange:
If you’re requesting a replacement or exchange because the item wasn’t as described in the listing, such as with a damaged part, then we are not responsible for the return shipping charges. See Return shipping charges.
If you’re unable to return the item because it’s unsafe to ship (such as a ruptured ) or broken beyond repair, the GAC Money Back Guarantee can help. Learn more about getting started with the GAC Money Back Guarantee.
Ship the item back to the seller within 5 business days of requesting the replacement or exchange.
If you don’t ship the original back to the seller within 30 days, you’re charged for the cost of the new item.
If you didn’t receive a new item as part of a replacement or exchange, or you received your new item but still aren’t satisfied, you have 10 days from either the day the new item was delivered to you, or the day the original was returned to us– whichever is latest – and you can ask us for help.
If you use alternative shipping arrangements, return shipping charges aren’t included in any GAC Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges.
Learn more about the GAC Money Back Guarantee.